Every site your control room monitors, back in view.

Sites on 4G and Starlink go dark because nothing can reach them. We bring them back, put device faults into your monitoring software, and give you a report to show each client.

Your situation

You keep losing sight of sites you are paid to watch

Sites you cannot reach
A site on 4G or Starlink sits behind CGNAT. That is carrier-grade NAT: the site shares a public address with many others, so nothing can be forwarded to it. Your control room cannot reach its cameras or recorder.
A camera down that nobody noticed
A camera or recorder stops answering, and the first anyone knows is when a client asks for the footage.
Proving the service to a client
At the end of the month a client wants to know what you watched, what failed and how fast you responded. You have nothing to hand them.
Dealers to re-bill
Sites come to you through dealers, and splitting the invoice by dealer is a spreadsheet job every month.

What changes

One steady address per device, and faults that reach your operators

A Relayant box at each site connects out to Relayant over an encrypted tunnel. Nothing is opened on the site's router, and no site needs a static address.

  • Each site is reached through one address and port per device that stays the same.
  • When a device stops answering, an alarm signal arrives in your monitoring software with the reason in the text.
  • A monthly report for every site, branded with your logo, that you can pass on to the client.
  • Camera traffic can stay inside your own network, with local relays on your own control-room PCs.

What stays the same

Your monitoring software. If it connects to a camera or recorder by address and port, it can connect through Relayant.

Your dealers and your clients. We see only the sites you add, and a client sees nothing unless you send them a report.

The site's router. Nothing is opened or forwarded on it.

One box, every relay The Relayant box at the site holds one tunnel to the main local relay and one to the backup local relay, both in the control room, and can also use the cloud relay. Traffic flows on every tunnel to the control room's monitoring software. Control room Relayant box Relayantbox Cloud relay Cloudrelay alternative Main relay Mainrelay Backup relay Backuprelay Monitoring software Monitoringsoftware Connected to every relay
The box dials out to our cloud relay and to the main and backup local relays in your control room, all at once. Camera traffic can then stay on your own network.

The features that matter most

What a control room uses every day

Remote access

One address and port per device, through the cloud relay or your own local relays. Only the addresses you list can reach it.

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Alarm signals

A device offline, a fault or a site network down arrives in your monitoring software over SIA DC-09, with the reason in the alarm text. Restores follow.

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Monthly site reports

A PDF per site each month: availability, every incident, and how quickly your control room was alerted. Branded with your logo.

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Local relays

Run relays on PCs in your control room. Every box stays connected to all of them, with the same port on each.

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Dealer tags

A dealer tag on each site so you can re-bill your own dealers. Dealers do not sign in and see nothing.

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Our alarm signals are supplementary fault signals. They tell your control room that a device has stopped answering, has a fault, or that a site's network is down. They do not replace the alarm panel's own communicator.

How it fits

It fits what you already run

Your monitoring software
Enter each device's address and port once. Monitoring software that connects by address and port can use it; alarm signals arrive over SIA DC-09 in SIA or Contact ID format.
Your control-room PCs
A local relay is a download from the portal onto a Windows or Linux PC. Your control room needs a fixed internet address and one port forwarded to that PC; the portal names it. Today, boxes keep their connections to it while we are unreachable.
Your dealers
Tag each site with its dealer. The Dealers page gives you each dealer's sites for your own invoicing, and your dealers see nothing.
Your clients
A report goes to a client only when you switch it on and add their address. They get their own site's report and nothing else.

A day with Relayant

What a day in the control room looks like

An example, not a customer's story.

  1. Overnight

    A recorder at a rural site stops answering. The box checks again and finds it on the network but not answering. The alarm signal arrives in your monitoring software on that device's zone, with the reason in the text.

  2. Early morning

    The operator handles it like any other signal. The restore follows when the recorder answers again, and the month's report shows the incident as handled in your monitoring software.

  3. Mid-morning

    An installer plugs a box into a new site on Starlink. It shows Online in the portal and finds the cameras, and you choose which ones your operators need. Nobody touches the site's router.

  4. Afternoon

    A client asks what happened at their site last month. Their report is already in their inbox: availability, every incident, and how quickly your control room was alerted.

  5. The first of the month

    Each client's report goes out branded with your logo, and the Dealers page gives you each dealer's sites for your own invoicing.

Which plan

Relay + Alerts, priced wholesale per box

Relay + Alerts has everything on this page: remote access, alarm signals into your monitoring software, alerts, webhooks and monthly reports. It is priced per box at a live site, and wholesale pricing for control rooms is by conversation. See the plans.

Tell us how many sites you look after, how they connect and what monitoring software you use.

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