Getting started with a box
From the setup code on the label to the first monitored device. Create the site, add the box, plug it in and choose the devices your control room needs.
Read the guideGuides
Seven guides, each written to be followed at the keyboard. Every portal button and field is named exactly as the portal shows it. Each guide says when it was last reviewed and against which versions of the portal and the box software.
Seven guides, each followed at the keyboard
Installing the software agent
The Linux service for a PC or a Raspberry Pi, and the package for a router you own. Command by command, with the setup code filled in from the portal.
Read the guideRemote sites on Starlink and 4G
Why these sites are different, and a kit that works: router, power, signal, enclosure and data. A checklist for installation day and a troubleshooting table.
Read the guideSetting up local relays
Run the relay on PCs in your own control room, so camera traffic stays on your network. Pairing, where cameras are offered, allowed addresses and router settings.
Read the guideAlarm signals into your monitoring software
Forward our alerts into your control room's monitoring software over SIA DC-09. The receiver settings as the portal names them, what each signal carries, and the test.
Read the guideMonthly reports and branding
Put your logo, colour and contact details on every report. Choose who receives them: your team, and each client once you switch that on.
Read the guideQuestions and answers
About twenty questions, grouped by topic: connecting, devices, alerts, reports, security and billing. Each answer links to the page that says more.
Read the answersSomething a guide does not cover? Tell us: [email protected].