Cloud relay or your own PCs
Use Relayant’s cloud relay, or run local relays on PCs in your control room — main and backup — so camera traffic never leaves your own network.
Built for alarm receiving centres
Reach every site.
Even the ones you can’t.
Sites on 4G, Starlink and CGNAT can’t be reached from outside, so their cameras and recorders go dark to your control room. Relayant fixes that: a small box at the site connects out securely, and your monitoring software reaches every device through one steady address.
- No static IP
- No port forwarding
- No site IT needed
Site4G · Starlink · CGNAT
Camera
Recorder
Door controller
Relayant box connected
Relayantcloud or your own PCs
access.relayant.net:33000
Only your control room’s addresses get through.
Control roomyour monitoring software
GateYardStoreOffice
Why sites go dark
Shared mobile addresses
4G, 5G and Starlink usually put a site behind CGNAT. There is no public address to forward a port to.
Addresses that change
Even sites with a public address lose it when the ISP changes it overnight — and the link quietly breaks.
Routers nobody can touch
Port forwarding means a technician, the router password and a site visit. Often all three are missing.
How it works
Three steps. No changes at the site’s router.
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1
Plug in the box
Connect the Relayant box to the site’s network. It connects out to Relayant over an encrypted tunnel, so nothing needs opening at the site. No box? Install the software agent on a PC, Raspberry Pi or router already there.
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2
Choose the devices
The box finds the cameras, recorders and other devices on the site’s network. In the portal, pick the ones your control room needs and their ports.
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3
Use one address
Each device gets an address and port. Enter it in your monitoring software once — it stays the same even if the camera moves on the site’s network.
Features
Everything a control room needs to keep sites in view
Device health checks
The box checks each device every minute and tells you when one stops answering — from a simple ping to SNMP, Modbus and BACnet checks for building equipment.
Alerts where you work
Email, Microsoft Teams and Slack, with an alarm signal into your own receiving software over SIA DC-09. SMS is coming soon.
Monthly service reports
A professional, SLA-style report for every site: uptime, every incident and its cause, and whether your control room was alerted. Branded with your logo.
Your brand, your portal
Partners and dealers can put their own name and logo on the portal and reports, and give their customers their own sign-in.
Built for teams
Owners, operators and viewers, each with the right access. Every change is recorded in an audit log you can search.
Security
Secure by design, not by configuration
Your sites’ cameras are some of the most sensitive devices your customers own. Relayant is built so the safe way is the only way.
- Nothing open at the site. The box only ever connects out, over WireGuard encryption. The site’s router keeps every port closed.
- Only your control room gets in. Each device’s address only accepts connections from the internet addresses you list.
- Signed software updates. Boxes only install updates signed by Relayant, and roll back by themselves if an update fails.
- Boxes belong to you. Every box is registered to the company that bought it. A lost or misplaced box can’t be installed by anyone else.
- Two-factor sign-in and a full audit log. Who changed what, and when, for every site.
- No video stored. Relayant carries the connection. Your pictures stay between the site and your control room.
Who it’s for
Made for the people who watch over sites
Alarm receiving centres
Reach every customer’s site from your control room, keep an eye on device health, and send each customer a report that shows the service you deliver.
Security dealers and installers
Install a box on a 4G or Starlink site and hand the control room a working address on day one — no return visit to fight the router.
Remote and rural sites
Farms, construction sites, solar plants, water and power infrastructure: anywhere the only internet is mobile or satellite.
FAQ
Common questions
Does the site need a static IP address?
No. The box connects out to Relayant, so it works on any internet connection that can reach the internet: fibre, DSL, 4G, 5G or Starlink.
Do we need to change the site’s router?
No. Nothing is forwarded or opened on the site’s router. Plug the box into the site’s network and it does the rest.
Does it work with our monitoring software?
If your software connects to a camera or recorder by address and port, it works with Relayant. Each device gets an address and port you enter once.
What happens if the site’s internet drops?
The box reconnects by itself as soon as the internet is back. While it is down, the portal shows the site offline and your alerts tell you, so nothing goes unnoticed.
Can camera traffic stay inside our own network?
Yes. Run a local relay on a PC in your control room and boxes connect straight to it. You can run more than one, as main and backup.
We don’t want another box on site. Is there another way?
Yes. The Relayant software agent runs on hardware the site already has: a Linux PC, a Raspberry Pi, a Docker host, or an OpenWrt or Teltonika router.
How is it priced?
Per box, per month, with wholesale pricing for control rooms and partners. Talk to us for a quote that fits the number of sites you look after.
Bring your dark sites back into view
Tell us how many sites you look after and how they connect. We’ll show you Relayant on one of yours.