Knowing the serial gets nobody a box
The code on the label is printed, scanned and typed; it is not a password. A box is yours because we registered it to you, not because you know its number.
A box belongs to the organisation that bought it
Every Relayant box is registered to its buyer, updates itself from releases we sign, and is built to run without a person at the site.
What it does
The serial number on the label is not a secret
The 16-character code on a box's label is its serial number. Knowing it gets nobody a box: ownership protects the box, and once it has connected, its own hardware protects it too.
Installing another organisation's box is refused, without saying whose it is, and the owner is told by email. A box reported lost is refused everywhere.
A box's code connects once. The box sends a fingerprint of its hardware, and a different box presenting the same code is refused and the owner emailed. For a replacement box, choose Re-pair in the portal. The next box to connect with that serial is accepted, and from then on only that one.
Built to run unattended
When the site has power and internet and our servers are reachable, the box is connected. In every other state it keeps trying, by itself, with nobody on site. After an internet, power or Relayant outage it reconnects without a visit, and it waits until its clock is set before it connects.
How you use it
Stock, install, move
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Keep boxes in stock
We can ship a box already registered to your organisation. It appears on your boxes page as in stock, named with your organisation's prefix and a number, such as HCM-012. Rename it if you like; clearing the name gives it the next number.
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Install it at a site
On the site page, scan the label's QR code or type the serial number, or pick one of your unassigned boxes. Plug the box into a LAN port of the site's router. It shows Online once it has connected. A box plugged in before it has a site waits harmlessly.
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Move, replace or retire it
Move a box between sites, remove it, or mark it lost from the portal. A moved box re-enrols by itself at its next check-in and lands at its new site; nobody visits. For a replacement box, Re-pair; a refused box asks again every five minutes.
The details
What an installer and a reviewer need to know
- Serial number and setup code
- The same 16 characters on the label, with a QR code. It is the serial number when you talk about ownership and the setup code when you add the box to a site. Each box has its own.
- Names and numbering
- Boxes are named with your organisation's prefix and a number from your own counter. Owners and operators can rename a box; clearing the name gives it the next number in the series.
- The boxes page
- Every box you own, whether it is in stock, at a site, lost or retired. Each has its full history: allocated, installed, moved, released, re-paired, renamed, and every refusal. You see only the history from while you owned it.
- Another organisation's box
- Refused, without saying whose it is. The owner is told by email the first time, then at most once a day. A box in our stock that is not yet assigned is refused too, with a note to contact us.
- A lost box
- Mark it lost from the portal and it is refused everywhere, at any site, by anyone. If it turns up, mark it recovered.
- A replacement box
- A code connects once, held to the hardware that first used it. Re-pair clears that, and the next box to connect with that serial is accepted, and from then on only that one. A refused box asks again every five minutes, so after a re-pair it connects without a site visit.
- Signed, staged updates that roll back
- We sign box software updates offline, and the box verifies them before they install. We roll them out in stages. A box that cannot reach us after an update rolls back by itself.
- Built to run with nobody on site
- The box reconnects by itself after an internet, power or Relayant outage. It does not need a person at the site to restart it, replug it or read a log.
- Power
- The box draws about 3 to 5 watts. On a Starlink or 4G site, size the power for the router and cameras, not the box.
What it does not do
Three things a reviewer will ask about
A refusal names no one
When someone tries to install a box that is not theirs, the portal says only that it is registered to another organisation. The owner is told; the person trying is not told whose it is.
A failed update rolls back
A box installs nothing we have not signed. If a box cannot reach us after an update, it rolls back to the software it had, by itself.
Boxes can be registered to you before they arrive
Tell us how many sites you look after, how they connect and what monitoring software you use. We reply by email.